Once you have submitted the request, you’ll receive a response from our team within 24 hours. We’ll recommend wood species, sizing, and general design ideas based on your specifications. After we have a solid grasp of your project, we’ll work up a quote for you.

When you’re ready to move forward, we’ll ask for a refundable deposit in order to begin drafting a detailed shop drawing for your approval. Once you’re happy with the drawings, we’ll order all the materials for your project and the deposit is no longer refundable. The ordering process can take 6-8 weeks depending on the availability of your preferred wood species.

Once the materials arrive, we’ll add your project to the queue of one of our highly-skilled makers. We will carefully match your project with a maker whose skills and expertise align perfectly with your vision. Your custom piece of furniture will be crafted by a single maker from start to finish, ensuring an exceptional level of care, quality, and attention to detail. This is where the magic happens!

After your project has been completed, we will reach out to coordinate white glove delivery, where our team will carefully assemble and place your piece exactly where you’d like. If you are outside of our local radius, we’ll coordinate long-distance delivery with you. At this stage, we will also collect your final balance.

We know that our style isn’t for everyone, and it is important to us that we are selective when it comes to the woodworking process. We’ve found that too many choices can be disastrous, and we’ve worked hard to curate only the best options that highlight the expertise of our team while staying true to our design ethos.

By choosing to go with a one of a kind PTC piece, we ask that you look to us as a trusted voice. Our policies have been tried and tested by our highly knowledgeable staff of makers to ensure that the end result is a product that exceeds your expectations.

And hey…if we aren’t the right fit for you, no sweat! Let us refer you to someone that better suits your needs.

We offer standard white glove delivery within 2.5 hours of Philadelphia, and pricing varies based on location and complexity of the install. This delivery pricing will be included in your initial quote. White glove delivery service is not available for locations outside of our 2.5 hour radius, but comparable delivery will be coordinated and quoted.

How does delivery work?

Our delivery van goes out on Tuesdays and Thursdays each week. We ask that you accommodate us on one of these days, as the very maker that crafted your piece will often be the one delivering and installing it for you. In order to maintain this level of service, we must adhere to specific delivery days. This ensures that we don’t disrupt other projects that they’re currently working on in the shop.

Once your project is complete, we will contact you to set up a delivery on the next available Tuesday or Thursday. You’ll be given a 3 hour window for when you can expect our team, who will provide updates via text message on the day-of. We schedule multiple stops on each delivery day, so your anticipated arrival time is determined by where your location falls on the route that day. If you’re unable to receive your piece during the quoted arrival time, we will reschedule delivery for another day.

What If I am not ready for my item?

We understand that construction delays and vacations are a part of life, but we also have limited space in the workshop. Once your project is complete, we’ll provide you with three consecutive delivery days to choose from. If you are unable to accept delivery within these three delivery days, a $100/week holding fee will be applied to your remaining balance.

All of our pieces are finished with a natural hardwax oil that protects, enhances, and waterproofs hardwood surfaces. We recommend using a damp cloth to wipe down the surface only when necessary. For tougher stains, use 1 part vinegar or mild dish soap with 10 parts water.

Yes! Wood is a living organism and will react to environmental changes. As humidity rises, wood has a tendency to expand perpendicular to the grain pattern. We craft our furniture to account for this movement, but it is important to maintain a consistent climate within your home. We highly recommend humidifiers in the winter months and dehumidifiers in the summer months. Woods that are particularly susceptible to cracks and checks are White Oak, Red Oak and Hard Maple.

Although our finishes are very durable, we highly recommend using coasters and trivets. One of the most damaging things to wood furniture is direct heat, cold, and moisture. We always recommend using trivets, coasters, and placemats when applicable.

All of our pieces are sealed with a unique finish that’s specific to the item’s design and function. On this care page, we’ve outlined some care and general information about our most common finishes. However, we highly recommend using just a damp cloth and only when needed, as frequent use of these products might wear through the finish prematurely.

If you have questions or need help identifying the best products for your specific piece, please reach out. We’re happy to help!

Warranty Coverage

Philadelphia Table Company is committed to creating heirloom-quality furniture that is built to last a lifetime. We are proud to offer a comprehensive warranty on our solid wood furniture, covering manufacturing defects in materials and workmanship for a lifetime from the date of purchase. This warranty is extended to the original purchaser and is non-transferable.  Our commitment to quality means that you can trust our furniture to stand the test of time, providing enduring beauty and functionality for generations.

What is Covered

• Structural Integrity: We guarantee the structural integrity of our solid wood furniture, including joints, hardware, and craftsmanship.

• Materials: Our warranty covers defects in the wood, including warping that occurs under normal usage conditions.

• Finish: We warrant against peeling, blistering, or significant discoloration of the finish under normal use and care.

What is Not Covered

• Normal Wear and Tear: This warranty does not cover damage resulting from normal wear and tear, including scratches, dents, or fading due to prolonged exposure to sunlight.

• Environmental Damage: Damage caused by environmental factors such as humidity, temperature fluctuations, water, fire, or exposure to harsh chemicals is not covered.

• Improper Use: Any damage resulting from improper use, misuse, or abuse, including excessive weight, use for unintended purposes, or failure to follow care instructions.

• Unauthorized Repairs: Modifications or repairs performed by anyone other than a PTC craftsperson will void this warranty.

• Splitting and Cracking: While we work to the best of our ability to prevent splitting and cracking, these issues are often due to environmental conditions beyond our control and are not covered under this warranty.